Refund policy

Koalatee Tea Return & Store Credit Policy

At Koalatee Teas, we strive to ensure you are fully satisfied with your purchase. However, we do not accept returns. If you experience any issues with your order, we are happy to assist you with store credit or, in certain cases, a full refund. Please review the details of our policy below.

Store Credit for Discrepancies

If there is an issue with your order (such as receiving the wrong item or a product discrepancy), we will issue store credit for the value of the item. 

Please email us at customerservice@koalateeteas.com to start the process. We will review your case and, if approved, provide store credit for the full value of the returned item.

Full Refunds on a Case-by-Case Basis

In certain situations, we may offer a full refund. These cases are handled individually, and will be considered based on the specific circumstances, such as:

- Defective or damaged items
- Incorrect items received

If you believe your order qualifies for a refund, please contact us at customerservice@koalateeteas.com. We will carefully assess the situation and let you know the next steps.

How to Contact Us

If you experience any issues with your order or have questions about our return policy, please reach out to us directly at customerservice@koalateeteas.com. We are here to help and will work with you to resolve any concerns.

Thank you for choosing Koalatee Teas. We appreciate your business and look forward to serving you again!